FAQ & how it works

50cm & below > 1-2 weeks
60cm - 100cm > 2-3 weeks
100cm & above > 3-4 weeks

Once your order is sent, I will send tracking information in the dispatch confirmation email so you can track your every step of the way.

If you have collected a piece of my work through Robertson Fine Art Gallery, please consult their dispatch times.

Yes! I am based in the UK and I offer worldwide shipping.

The shipping cost for your country will be shown after you select your country at checkout.

Each piece comes ready to hang, all art panels are cradled, meaning they have an inset area on the back that makes putting artwork onto a wall very easy, you just need a secure screw in the wall, some panels have different ways of hanging. See the hanging guide here for more information.

Yes! If you would like a piece of art created specially for your home, in your choices of sizes, shapes, colours, click here.

Email » hello@katiealizeart.com

Each piece gets top coated with clear UV protective resin after ordering.

Gallery / art show work is already top coated, this will be mentioned in the description.

Epoxy resin gives the piece a luxurious professional shiny finish.

This process is done after purchase to ensure the best finish ready for it's new home and to allow more efficiency in how I run my art studio schedule.

If you have a special preference for the edge colours to better match your home, you can email hello@katiealizeart.com and I can paint them a custom colour for you instead.

Now that the UK has left the EU, goods traveling between the EU and the UK , and vice versa, will be subject to customs fees issued by the courier companies, these are new fees that have been introduced.

Customs fees are the responsibility of the collector.

Art prints will not need customs tax paid, as my supplier has a distribution centre in Europe.

Cooling off period » If you change your mind about your order in the first 48 hours after making a purchase, you can contact me hello@katiealizeart.com to cancel your order. This is only offered within the first 48 hours if a buyer changes their mind, this is because pieces are top coated and fully finished to order and extra work is put into the artwork after a piece is purchased to get the artwork ready for it’s new home. I urge all buyers to fully read the sizes and surface types of the artwork they are interested in prior to purchase.

Under normal circumstances, I do not accept returns or exchanges for original artwork, but if you have any questions or issues, you can always get in contact directly at hello@katiealizeart.com

If a returns/refunds is agreed, refunds will be processed once a returning artwork is received. All artwork is packaged incredibly safely to ensure safe transit.

Please ensure you read all sizes, surfaces and hanging styles for an artwork prior to purchase to make sure it is the correct fit for your home, if you are unsure about colour matching, feel free to ask for a video of the artwork before purchase, I also take commissions if you would like something made to order instead, to match colours in your home and your desired size.

Custom orders are non-refundable, once payment is received securely through my website, I begin ordering supplies, prepping boards/canvases, readying my work space, colour matching and out sourcing specific colours requested for your custom request. All details of commissions are spoken and agreed prior to purchase and I will update you on your custom piece throughout the creation process.

Click here to read the terms and conditions of website use and Katie Alize Art.

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